Privacy Policy

1. About this policy

Khelcommune helps players discover sports venues, book time slots, and manage bookings. Venue owners can list facilities and manage availability. This policy explains how information is used when you access these services and our account, team, match, and community features.

2. Account and booking information

When you register, you provide your name, email address, phone number, and login credentials. Optional profile information includes your profile photo and details you choose to add. This information supports account creation, authentication, and profile management.

Booking records include the venue, date, time slot, amount, booking status, and cancellation or refund requests. We use these records to process reservations, communicate updates, and resolve booking issues. Support enquiries include the messages, contact details, and references you send us.

3. Venue and community information

Venue owners submit facility names, addresses, contact details, photos, amenities, pricing, and availability to publish and manage listings. Profile, team, match, and community information you submit is used to provide the corresponding features and may be visible to others. Avoid posting sensitive personal or payment information in public areas.

4. Online payments

Khelcommune integrates with Cashfree Payments for online checkout. Payment authentication details are entered in the payment provider's checkout. Never send card numbers, CVVs, banking passwords, or UPI PINs to Khelcommune support.

We process booking amounts, payment order references, transaction status, and refund information to verify payment outcomes, update bookings, and investigate payment issues. Cashfree processes the information needed for your chosen payment method under its own privacy policy.

5. How information is shared

The relevant venue owner receives customer contact and booking details needed to handle a reservation, including the venue, date, time slot, and booking status.

Payment, authentication, messaging, notification, and hosting providers process information needed to deliver their services. When you use Google sign-in, account information is used for authentication through Firebase. Our support team uses information you provide to investigate and respond to enquiries.

Information may also be disclosed where required by applicable law or to investigate fraud, misuse, or unauthorised account access.

6. Location and browser storage

Your selected location and, when you grant browser permission, device location help identify nearby venues. Venue addresses and map locations are displayed in listings. You can revoke device location permission in your browser or device settings.

Cookies, local storage, and session storage support sign-in, session continuity, preferences, onboarding choices, and payment retry information. Clearing or blocking this storage may sign you out or reset these features.

7. Verification and notifications

Account verification and service messages support sign-in and booking-related actions. If you enable push notifications, the platform registers a notification subscription or device token to deliver updates. You can disable push notifications in your browser or device settings.

8. Retention and security

Account, booking, payment reference, and support records are retained for service delivery, resolving disputes, and applicable record-keeping obligations. Account deletion may not remove records that must be retained for payment reconciliation, fraud prevention, or legal obligations.

Keep your credentials and devices secure. Contact us if you suspect unauthorised account access. No online service can guarantee complete security.

9. Your choices and privacy requests

You can update available profile fields in your account and manage location and notification permissions in your browser or device settings. Contact us to request access to, correction of, or deletion of personal information, or to raise a privacy concern.

Describe your request and use your registered email address where possible. We may need to verify account ownership before acting on a request. Do not include passwords or OTPs. If information must be retained, we will explain the applicable limitation when responding.

10. Children and external services

A parent or legal guardian should supervise a minor's use of account and booking features. If you believe a child has provided personal information that should be removed, contact us so we can review the request.

Payment checkout, sign-in, and map services may have their own privacy policies. Review the relevant provider's policy when using those services.

11. Policy updates

We may update this policy when our services or data practices change. The date at the top of this page identifies the latest revision.