Terms & Conditions

Khelcommune connects players with sports venues. These terms explain what you are booking, what we and the venue are responsible for, and how to get help when a booking does not go to plan.

Read these terms together with our Refund and Cancellation Policy and Privacy Policy.

1. Using your account

Keep your name and contact details up to date so booking updates reach you. Use only an account and payment method you are entitled to use. Do not share passwords or verification codes; tell us promptly if you notice unfamiliar activity.

An adult who can enter into a contract must make the booking and payment. If you are booking for children, a parent, guardian, or responsible adult must arrange any supervision required by the venue. If you act for a team or business, you must have permission to book on its behalf.

2. What a booking covers

A booking is for the venue, date, time slot, and facilities described in the listing and confirmation. Venue owners operate the facilities; Khelcommune provides discovery, booking, payment coordination, and support. Equipment, coaching, catering, and other extras are included only when the listing says so.

Selecting a slot or receiving venue approval does not, by itself, complete a paid booking. Check that your booking is marked confirmed after payment. A bank debit or payment screenshot alone is not a booking confirmation. If payment succeeds but the booking is missing, contact us with the payment reference.

The service is access to a sports facility at the booked time. There is no physical product to ship. Keep your booking reference available when you arrive.

3. Prices and checkout

Review the selected slots and final amount in Indian rupees before paying. Any additional charge must be disclosed before you agree to it. If the amount or an inclusion is unclear, ask us before completing payment.

Cashfree handles online payment checkout. Available payment methods are shown there. Bank processing and a booking confirmation are separate steps; payment problems can be reported to Khelcommune support for reconciliation.

We will not require you to accept an undisclosed price increase for an already confirmed booking. If a pricing error prevents us from providing the agreed booking, you can decline a replacement and request a refund.

4. Cancellations and changes

The Refund and Cancellation Policy explains customer cancellation rates, payment problems, and what happens when a venue cannot provide a booking. Read it before booking. Venue rules cannot remove remedies available under Indian consumer law.

A different date or time is subject to availability. If a venue changes your confirmed slot and the replacement does not work for you, contact us for a refund review. A change imposed by the venue is not treated as a change of mind by you.

5. At the venue

Arrive in time for your slot, follow the disclosed rules on footwear, equipment, capacity, and safety, and leave when your booked time ends. Being late does not automatically extend the booking.

Tell venue staff about an unsafe condition and stop play if continuing would be unsafe. Report denied entry, missing facilities, or a venue closure to us with your booking reference and a short account of what happened. Photos can help where it is safe and appropriate to take them.

6. Venue owner responsibilities

Venue owners must have authority to list and operate their facilities, keep availability and prices accurate, disclose relevant restrictions, and honour confirmed bookings. They are responsible for the permissions, safety arrangements, and tax obligations that apply to their business.

Listings and reviews must describe real facilities and experiences. A venue owner must cooperate with booking complaints and provide the business and grievance contact information required for its listing. These customer terms do not replace a separate commercial agreement with Khelcommune.

7. Teams, matches, and shared content

Post only material you have permission to share. Do not impersonate someone, publish their private details without permission, harass other players, post fraudulent listings, or use the platform for betting or unlawful activity.

You keep ownership of your content. You allow us to store and display it as needed to run the feature you use. This permission does not give us unrestricted rights to use your photos in unrelated advertising.

We may remove unlawful content or restrict an account used for fraud, abuse, or security attacks. You can contact support to question a restriction. Restricting an account does not remove an existing right to a refund or stop you from making a complaint.

8. Privacy and service messages

Our Privacy Policy explains account, booking, payment-reference, and location information. Booking updates and verification messages support the service you request. These terms do not give blanket permission for unrelated marketing.

Payment and sign-in providers have their own terms for their services. Using those providers does not remove Khelcommune's responsibility for its own booking and support obligations.

9. If something goes wrong

Tell us about a booking or payment problem using the contact details below. Include the booking or order reference, date, venue, and the outcome you are requesting. Do not send passwords, OTPs, CVVs, or UPI PINs.

Consumer complaints must be acknowledged within 48 hours and resolved within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020. These complaint-handling deadlines are separate from a bank's refund-credit timeline.

10. Responsibility and your legal rights

Sports involve risks, and a venue is responsible for the facilities it operates. These terms do not excuse negligence, misleading descriptions, deficient service, fraud, or any responsibility that cannot lawfully be excluded.

Maintenance, weather, or an outage may disrupt a booking. We will work with the venue to identify the available resolution. Such an event does not automatically remove your right to a refund for a service that was not provided.

Nothing here limits rights or remedies available under the Consumer Protection Act, 2019 or other applicable Indian law.

11. Resolving a dispute

Indian law applies. You may approach a competent consumer commission or other authority, including a forum available where you live or work when the law permits. You are not required to bring every consumer dispute to Jaipur.

You may also seek assistance from the National Consumer Helpline. Contacting our support team does not prevent you from using a legal remedy or a payment dispute process.

12. Changes to these terms

We will publish revisions here with an updated date. Changes apply going forward and do not retrospectively reduce the rights attached to a confirmed booking. If a provision cannot be enforced, the remaining terms continue to apply to the extent permitted by law.

For independent consumer assistance, visit the National Consumer Helpline or call 1915.